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Here are some commonly asked questions. If your question
isn't answered, please feel free to email us.

Why rent?
Renting is a great solution to fulfilling your party requirements! Whether it’s tents, tables, chairs, china, linens or chair covers, and anything in between, Prior Engagements will work with you to organize a great event, impress your guests and create lasting memories.

We know there is a world of buy-online-for-cheap out there, but our experience has been that you may not order the right tablecloth size... you may not buy enough... and who is going to press all those chair covers? Most often, the product you think you can re-sell, will sit in your basement for a couple of years, and the price you get for it then won't be what you paid. We are often approached to buy these items after use, and please note we don't. Renting just works!

Do I wash the dishes or linens before I return them?
No way! That is the beauty of renting – less clean-up for you! Dishes should be scraped clean of food or rinsed, and stacked in the bins provided. Please separate cutlery to the appropriately marked bin.
Linens must be dry before placing in laundry bag provided.

How does pricing work?
Most prices are quoted for a one day event. To assist you with your planning and logistics, we can have your order ready the day prior to your event to allow you time to set up, and, most often we anticipate that you will be returning your order to us the day after your event. So, although this spans three days, you are only charged for one day. Please return used rented items by no later than noon on their due date.

How do I book or reserve items?
While our inventory is extensive, reservations are recommended to guarantee availability. If you are planning a wedding or large scale event, tents, tables & dishes should be ordered at least 3 – 6 months in advance of your event date. Of course, if your needs are last minute, we will do our very best to accommodate you.

You can place your order over the phone, visit our showroom, or start the process by requesting a quote through our website. Your order will be confirmed, and is considered reserved once we have received a 30% non-refundable deposit.

In the planning stages, we work with your approximate numbers - so if your initial guest list is 150, book for 150. As your RSVPs come in, and as you finalize further details, you are welcome to contact us (see below) and make adjustments!

Can I change my order?
Reductions may be made up to 7 days prior to your delivery or pick up date (based on availability). Tent sizes cannot be reduced or cancelled. One week prior, it is assumed that you are committed to the most recent order on file.

How and when do I pay?
A 30% non-refundable deposit is required upon booking. Balance of payment is due when the order is picked up. If it is to be delivered, please make arrangements to complete your payment the day prior to your delivery date.

We accept cash, pre-approved company cheques, VISA, MasterCard, Debit Card payment. and email transfer of funds

Where do I pick up the rental items?
Our location is 120 Staye Court Drive, Arnprior, just one block off, and easy access to Highway 17. You are welcome to pick up and return your order. If you have questions about the size of vehicle / trailer required, we are happy to advise. For tables and chairs, you can back your vehicle right up to our lower level pick up area for easy access. Pick-up truck or trailers - remember your tie down straps! Do-it-yourself canopies -10 x 10, 10 x 20 - fit easily in to a pick up. All other tents do require delivery and installation by our crew.

Please note that we are closed Sundays. Your return to us will be Monday.

Do you deliver?
Absolutely! Please call us with your event location and we will provide a delivery cost for you. Deliveries are a door to door service with reasonable access to location. Tables, chairs and items will be stacked at delivery site, and must be returned to that stacking formation for pick up.

If delivery is to a community hall or outdoor venue, it is the renters responsibility to establish workable delivery and pick up times. The renter is also responsible for the security and condition of rented items at their chosen location.

Who takes care of set up and tear down?
Set up and tear down of items (tables and chairs) is not included in delivery fees, but is available if pre-arranged, and is billed at an hourly rate. Please confirm your need for this service one week prior to event date. ***Please note that pricing of Tents includes installation and tear down of tents.

Does Prior Engagements help with decor set up?
Yes. If you can't get into the hall until the day of the event, or need some assistance, let us know and we will gladly help out! That's the beauty of rental. You can save money by doing it yourself, or if decor isn't for you, let us know!

Do you set up in local parks?
Yes. We are very familiar with Robert Simpson Park, the beautiful Waba Gardens as well as other parks, and can provide you with set up and tear down service.

Do you offer Wedding Day management services?
Yes. Our Wedding Day Management package is designed for couples who are interested in working out most of the details of their wedding, but would prefer to confidently hand over the responsibilities of executing the wedding day so friends and family can enjoy the festivities without worrying. Please contact Sarah to discuss your needs. Please click here to read more.

What is a damage waiver?
A damage waiver of 6% is added to your order. Damage waiver protects you in the event items are damaged or broken through regular intended use of rental products. You must return the broken or damaged items. Damage waiver does NOT cover missing items, damage to linens caused by candle wax, burn holes, mildew/mould from placing wet linens in bags, or damage to tents caused by open BBQ or bonfires held in close proximity to tents or canopies. This list is not inclusive.

You can decline the damage waiver. If items are missing or damaged upon return you will be billed at replacement cost for that item, plus a $10 handling fee.

Responsibility for all rented products remains with the renter from the time of receipt until the time of return. If your event is outdoors, please ensure equipment is protected from the weather at all times.

I have questions about tents and outdoor functions
Please see our Weddings & Tents section

I am part of a non-profit organization looking for a donation of equipment, is this possible?
Yes, please see our Community Support Section